Refund Policy

Overview

Due to the digital nature of our products (software templates and SaaS subscriptions), all sales are considered final and we generally do not offer refunds once a purchase has been made.

This policy is in place because digital products, once downloaded or accessed, cannot be returned.

One-Time Template Purchases

We do not issue refunds for our one-time purchase form templates. We provide a demo and detailed descriptions to help you make an informed decision before buying. Please ensure the product fits your needs before you finalize the purchase.

PRO Subscriptions

For our recurring PRO subscriptions, you can cancel your subscription at any time from your account dashboard. Upon cancellation, you will retain access to PRO features until the end of your current billing period. We do not provide prorated refunds for unused time in a billing cycle.

Exceptions

We believe in customer satisfaction and will consider a refund on a case-by-case basis under the following specific circumstances:

• Technical Defects: If the product is proven to be technically defective and we are unable to provide a working solution or fix within a reasonable timeframe (typically 14 business days).
• Duplicate Purchase: If you accidentally purchased the same product twice.

To be eligible for a refund under these exceptions, you must contact our support within 7 days of your purchase, providing your order number and a clear explanation of the issue.

Contact Us

If you have any questions about our Refund Policy or wish to request a refund based on the exceptions above, please contact us at admin@lumaxdesign.com.